Conditions and terms of purchases

TERMS AND CONDITIONS FOR PROVIDING SERVICES BY ELECTRONIC MEANS BY

natura-zdrowie.pl

Article 1. Preliminary provisions

  1. Terms and Conditions are these Terms and Conditions for providing services by electronic means by Sabat Consulting s.c. with its registered office in Tarnów via www.natura-zdrowie.pl to the Customers.
  2. Customer is an entity that concludes a Contract for providing services with the Seller under the condition that the Customer has full capacity to perform acts in law or limited capacity to perform acts in law in cases regulated by the generally applicable provisions of law or is a legal entity or an organisational unit.
  3. Consumer is a Customer that concludes a Contract not directly connected with the business or professional activity conducted by the Customer.
  4. Seller – Sabat Consulting s.c. with its registered office in Tarnów at ul. Piłsudskiego 14/4, postcode: 33-100, registered in the Central Register and Information on Business Activity with the following NIP (Tax Identification Number): 8732822326 that is a service provider, administrator and the owner of the Store.
  5. Store – an online store run by the Seller in Polish language via website available in the Internet at www.natura-zdrowie.pl. The Store provides the Customers with Electronic Services, including Sale.
  6. Electronic Service is a service provided by the Seller to the Customer, on the basis of a Contract concluded between the parties via the Store under the organised system of concluding distance contracts, without the simultaneous physical presence of the parties.
  7. Cart is a functionality of the Store allowing the Customer to order Products. Adding a Product to the list of Products under one order is effected by clicking on the “Add to cart” button located near the Product within the area of the Store’s website.
  8. Sale is the performance of the service of sale of Products provided by the Seller to the Customer without the simultaneous physical presence of the parties (distance contract) through transmission of data at the Customer’s individual request, sent and received by means of electronic equipment for the processing (including digital compression and storage) of data, which is entirely broadcasted, received or transmitted by means of telecommunication network.
  9. Contract is the contract for providing Electronic Service by the Seller to the Customer.
  10. Seller’s Contact Details are the details of the Seller, by the use of which, the Customer may contact the Seller, i.e. address: Sabat Consulting s.c. Tarnów, ul. Piłsudskiego 14/4, 33-100, email address: info@natura-zdrowie.pl, telephone number: +48 502 146 443, +48 14 657 10 45.
  11. Customer’s Contact Details are the details of the Customer, by the use of which, the Seller may contact the Customer, including address, email address and telephone number.
  12. Customer’s Account is the panel for the administration of the Customer’s orders, available in the Store on condition of Registration and Logging in.
  13. Registration is the creation of the Customer’s Account by the Customer, by the use of registration form available on the Store’s website.
  14. Product is an item presented in the Store by the Seller for the purposes of Sale.
  15. Delivery is the delivery of Products to the Customer by a Carrier, to the place of destination indicated by the Customer.
  16. Carrier is an entity providing the services of Delivery of Products in cooperation with the Seller: DPD or DHL.
  17. External Payment System – is a system of online payments (PayPal) used by the Seller.
  18. Business Days are the days from Monday to Friday, excluding public holidays.

 

Article 1. General Terms and Conditions

  1. Pursuant to Article 8, item 1(1) of the act of 18 July 2002 on providing services by electronic means, the Seller establishes the General Terms and Conditions, available at the Store’s url address, i.e. www.natura-zdrowie.pl
  2. The Seller provides Electronic Services according to the General Terms and Conditions.
  3. Information given on the Store’s website does not constitute the Seller’s offer within the meaning of the provisions of the Polish Civil Code, it is simply an invitation for the Customers to send offers to conclude a Contract of Sale.
  4. All Electronic Services are provided through the Store’s website 24 hours a day and 7 days a week.

 

Article 2. Conditions of use and Registration

  1. In order to use the Store, it is necessary for the Customer to have an IT device with Internet access, properly configured Internet browser in the current or previous version: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari or Opera and active and properly configured email account.
  2. Using the Store is by means of becoming familiar with its content.
  3. The Customer’s orders are administered through the Customer’s Account. Using the Customer’s Account is possible after the creation of such Account using a proper login and password. In order to use the Customer’s Account, it is necessary to log in by using a password.
  4. The Customer’s Account is created by voluntary registration involving the completion and sending of a registration form to the Seller which is available on the Store’s website.
  5. The completion of the registration form involves the completion of all obligatory and optional fields of the form by using true and complete data referring to the Customer, in particular the Customer’s Contact Details.
  6. Before sending the registration form, by marking appropriate fields, the Customer should declare that:
    1. the Customer wishes to conclude a Contract for providing Electronic Services with the Seller,
    2. the Customer agrees to the processing of the Customer’s personal details given in the registration form for the purposes of provision of Electronic Services by the Seller,
    3. the Customer has read these Terms and Conditions and accepts them.
  7. The Customer’s failure to make the aforementioned declarations renders registration and creation of the Customer’s Account impossible.
  8. Sending of the registration form involves sending of the form to the Seller through the Store using proper functionality located in the area of the registration form.

 

Article 3. Provision of free of charge Electronic Services

  1. The Seller provides the Customers with the following free of charge Electronic Services:
    1. Providing access to the contact form,
    2. Providing access to the order form,
    3. Administration of the Customer’s Account.
  2. The Contract for the provision of access to the contact form is concluded for a specified period of time at the moment of commencement of using the contact form and is terminated after using the form or omitting to use the form by the Customer. The subject of this Contract is the provision of access to a contact form, which is available on the Store’s website, in order to send a message to the Seller.
  3. The Contract for the provision of access to the order form is concluded for a specified period of time at the moment of commencement of using the order form and is terminated after placing an order or omitting to place an order by the Customer. The subject of this Contract is the provision of access to an order form, which is available on the Store’s website, in order to send an order to the Seller.
  4. The Contract for the provision of services of administering the Customer’s Account is concluded for an indefinite period of time at the moment of registration of the Customer’s Account. The subject of this Contract is to provide access to the administration panel of the Customer’s orders.
  5. The Contract for the provision of free of charge Electronic Service may be terminated by the Customer or the Seller without giving any reason and at any time, by using functionalities described in the Terms and Conditions or by email sent to the email address stated in the Seller’s Contact Details or the Customer’s Contact Details.

 

Article 4. Order

  1. Orders for the Products may be placed via the Store’s website 7 days a week and 24 hours a day, by using the Cart function.
  2. After ordering the Products within the area of the Cart, the Customer specifies:
    1. the manner of Delivery of the Products by choosing an appropriate option of Delivery,
    2. the manner of payment, by choosing an appropriate option of payment,
    3. Delivery address,
    4. optionally, request for the issue of VAT invoice.
  3. The placement of order is preceded by the receipt of information by the Customer, within the area of the Cart, about the total price for the order together with taxes and related costs, in particular the cost of Delivery and payment.
  4. Order may be placed by clicking on the field “Order and payment” in the Cart, which means that the Customer makes an offer to the Seller to conclude a Contract for the Sale of Products listed in the order.
  5. Orders for the Products may be also placed by phone at: +48 502 146 443.
  6. Placed order cannot be changed by the Customer until the Customer receives information about sending the order by the Seller.
  7. Change of order may include cancellation of order, cancellation in part, addition of Products, change of Delivery address.
  8. The Seller shall immediately inform the Customer about the inability to execute the order in the event of occurrence of circumstances that caused it. This information shall be provided by phone or by electronic means, using the Customer’s Contact Details. Information may contain the following ways of order modification:
    1. cancellation of the part that is impossible to be executed, resulting in the recalculation of order value,
    2. division of Products subject to Delivery into two parts: the first part for which the Delivery is possible and the second part for which the Delivery shall be at a later time, which does not result in the recalculation of order value
    3. cancellation of order in full, resulting in the waiver of order value.
  9. Order acceptance shall be confirmed by the Seller by sending an email message to the address indicated in the Customer’s Contact Details. Order acceptance confirmation is at the same time acceptance by the Seller of the offer to conclude a Contract for the Sale of Products placed by the Customer.

 

Article 5. Sale

  1. The Seller provides the Customers with a remote service of selling the Products through the Store and by phone.
  2. The subject of the Contract of Sale includes the Seller’s obligation to transfer the ownership of Products to the Customer and release the Products, as well as the Customer’s obligation to collect the Products and pay the price for the Products to the Seller.
  3. The Seller reserves the right to carry out promotion campaigns involving the decrease of the Product price until a specified date or until the Product subject to promotion is out of stock.
  4. By concluding the Contract of Sale, the Seller undertakes to deliver the Products free from any defects to the Customer.
  5. The Contract of Sale is concluded when the Customer’s order is accepted by the Seller.
  6. The Seller undertakes to confirm the content of a Contract suggested by phone in an email, on paper or other durable medium. The consumer’s declaration about the conclusion of the Contract shall be in writing and sent by email, on paper or other durable medium otherwise being null and void.
  7. The Products shall be released immediately and usually within 2 Business Days and not later than within 30 days from the conclusion of the Contract. The Products release time may be changed if the Customer changes the order.
  8. The Products shall be released by the Carrier at the address indicated by the Customer.
  9. The Products shall be released:
    1. immediately after the funds are credited to the Seller’s bank account if the Customer chooses the method of payment by wire transfer to the Seller’s bank account,
    2. immediately after the Seller receives the payment via External Payment System,
    3. immediately if the Customer chooses the option of cash on Delivery,
    4. at the time when the Products are given to the Carrier if the Seller has had no influence on the choice of the Carrier by the Consumer.
  10. The Seller shall confirm the release of Products to the Carrier for the purposes of their Delivery to the address indicated by the Customer while placing the order, by sending an email to the Customer’s email address.
  11. The risk of accidental loss of or damage to the Products is transferred to the Consumer the moment they are released to the Consumer.
  12. Delivered Products should be checked by the Customer in the presence of the Carrier. If the Customer finds that the Products are damaged, the Customer has the right to demand that a relevant report should be prepared.

 

Article 6. Payments

  1. The value of payment as a result of Sale is determined based on the price list available on the Seller’s website at the moment of placing an order for the Product. The prices given on the Store’s website next to a given Product are gross prices given in PLN and inclusive of VAT, however, they do not cover the costs of Delivery of the Product or the chosen method of payment.
  2. The Customer shall cover the costs of transaction and Delivery of the Product.
  3. The total price of order that can be seen within the area of the Cart before placing the order and after selecting the method of Delivery of the Products and the method of payment covers the price of ordered Products together with taxes and related costs, including in particular the cost of Delivery and the costs of transaction. The total price of order shall be binding for the Seller and the Customer.
  4. The Store allows the following methods of payment for the provided Services of Sale:
    1. by wire transfer to the bank account of the Store,
    2. by wire transfer by using External Payment System,
    3. cash on Delivery by the Carrier.
  5. The due date for payment by cash shall be the moment when the Product is released and the due date for payment by wire transfer shall be the date indicated by the Seller in order acceptance confirmation.
  6. At the discretion of the Customer, a bill or VAT invoice for the Service of Sale shall be enclosed to the Products subject to release or shall be sent by email to the Customer’s email address.
  7. The Customer agrees to the receipt of invoices in electronic form.
  8. The payment shall be reimbursed by the Seller immediately but not later than within 14 days from the day of occurrence of the cause if:
    1. the Consumer withdraws from the Contract,
    2. the Customer cancels the prepaid order in full or in part,
    3. the Seller acknowledges, in full or in part, the claim specified in a complaint based on generally applicable provisions of law.
  9. The payment shall be reimbursed using the same method of payment as used by the Customer in the original transaction, unless the Customer agrees to a different solution, which does not involve any costs for the Customer.
  10. The Seller shall not be obliged to reimburse any additional costs of Delivery of the Products incurred by the Customer, if the Customer chooses a manner of Delivery of the Products other than the cheapest manner of Delivery of the Products offered by the Seller.

 

Article 7. Complaints and warranties

  1. Complaints may be filed in writing by traditional mail to the address indicated in the Seller’s Contact Details, by using a form constituting an attachment to these Terms and Conditions.
  2. A complaint should contain a description of the problem and the Customer’s identification details.
  3. The Seller shall consider the complaint within 14 days from the date of filing thereof. The filed complaint should contain the Customer’s Contact Details that shall be used for the reply to the complaint and correspondence connected therewith.
  4. If the complaint refers to the Product, in order to consider the complaint by the Seller, the Customer should deliver or send the Product that is complained about to the Seller’s address.
  5. Complaints may be filed under implied warranty for defects in the Products covered by the Contract of Sale and other Electronic Services.
  6. The Seller shall be liable for defects in the Products if the defects are found by the Customer within 2 years from the date of Delivery. The Customer shall be obliged to inform the Seller about the defects in the Product within 2 months from finding those defects.
  7. If the Product has a defect, the Customer may demand to replace the Product with a product that is free from defects or to remove such defect. The Seller shall be obliged to replace the defective Product with a product that is free from defects or to remove such defect within a reasonable period of time without excessive inconvenience to the Customer.
  8. The Seller may refuse to meet the Customer’s demand if making the defective Product compliant with the Contract in the manner chosen by the Customer is impossible or if, in comparison with the second possible manner of making the defective Product compliant with the Contract, it would require excessive costs.
  9. If the Customer is not a Consumer, the Seller may refuse to replace the Product with a product free from defects or to remove such defect also when the costs of meeting this obligation exceed the price of the Product sold.
  10. If the Product has a defect, the Customer may submit a declaration of reducing the price or withdrawal from the Contract, unless the Seller, immediately and without excessive inconvenience to the Customer, replaces the defective Product with a product that is free from defects or removes such defect. This limitation shall not apply if the Product has been already replaced or repaired by the Seller or if the Seller has not met the obligation to replace the defective Product with a product that is free from defects or to remove such defect. The Customer cannot withdraw from the Contract if the defect is insignificant.
  11. The Consumer may, instead of removal of the defect, demand to replace the Product with a product that is free from defects or, instead of replacement of the Product, demand to remove such defect, unless making the Product compliant with the Contract in the manner chosen by the Customer is impossible or if, in comparison with the manner suggested by the Seller, it would require excessive costs. In order to assess the excessiveness of costs, the following are taken into account: the value of a product that is free from defects, the significance of defect and inconvenience imposed on the Consumer by a different solution.
  12. The reduced price referred to in Articles 10 and 11 above should remain in such proportion to the price resulting from the Contract as the value of the defective Product remains to the value of the Product without such defect.
  13. The Consumer may use the following out-of-court possibilities to have the Consumer’s complaint considered and to pursue the Consumer’s claims:
    1. filing a request for the resolution of a dispute arising from the concluded Contract of Sale to the standing arbitration consumer court at the Trade Inspection,
    2. filing a request for the institution of mediation proceedings to amicably resolve a dispute between the Consumer and the Seller to the voivodeship inspectorate of the Trade Inspection,
    3. seeking assistance of local authorities in the field of consumer protection or a social organisation with statutory tasks covering consumer protection.
  14. The Products may be covered by the manufacturer’s or distributor’s warranty. In such case, the Customer shall be entitled to complain about the Product while exercising the rights resulting from the warranty by filing a complaint to the guarantor. The complaint may be filed to the guarantor via the Seller or directly to the guarantor. The Seller does not give any warranty for the Products.
  15. The Customer may exercise the rights under implied warranty for physical defects irrespective of the rights resulting from the warranty.

 

Article 8. Withdrawal from the Contract

  1. The Consumer may, without giving any reason, withdraw within 14 days from the Contract for providing Electronic Services, including the Contract of Sale, subject to the provisions indicated in the content of instructions on the withdrawal from the Contract, constituting an attachment hereto.
  2. The Consumer shall not have the right to withdraw from the Electronic Contract inter alia with reference to the Contract of Sale:
    1. if the Seller has provided the service in full with the explicit approval of the Consumer, who has been informed before the provision of the service that after the provision thereof by the Seller, the Consumer shall lose the right to withdraw from the Contract,
    2. of non-prefabricated Product, produced according to the Consumer’s specification or intended for meeting individual Customer’s needs,
    3. of perishable Product or having short expiration date,
    4. of a Product delivered in sealed packaging, which, after opening of the packaging, cannot be returned for health protection or hygienic reasons, if the packaging has been opened after Delivery,
    5. of Products, which after Delivery, owing to their nature, are inseparably connected with other items,
    6. of sound or visual recordings or software delivered in sealed packaging, if the packaging has been opened after Delivery.
  3. The Consumer may withdraw from the Contract of Sale by submitting a declaration of withdrawal from the Contract to the Seller. The declaration may be submitted on the withdrawal form constituting an attachment hereto. If the Seller receives a declaration of the Consumer’s withdrawal from the Contract of Sale by email, the Seller shall immediately send a confirmation of receipt thereof to the Customer.
  4. Immediately, however not later than within 14 days from the day of the Consumer’s withdrawal from the Contract of Sale, the Consumer shall be obliged to return the Product to the Seller or give it to a person authorised by the Seller. This time limit shall be deemed observed if the Product is sent back before the expiration of this time limit. This provision shall not apply if the Seller suggests collecting the Product by itself.
  5. The Seller undertakes to collect the Product at its own expense if, owing to the Product’s nature, it cannot be sent back by regular mail and at the same time the Product has been delivered to the place where the Consumer was residing at the moment of concluding the Contract of Sale.
  6. The Consumer shall be liable for the decrease of the Product’s value resulting from the usage thereof in a manner other than necessary to check the nature, features and functioning of the Product.
  7. In the event of withdrawal from the Contract of Sale, it shall be deemed as not concluded. If the Consumer submits a declaration of withdrawal from the Contract of Sale before the Seller accepts the Consumer’s offer, such offer ceases to be binding.
  8. Information about exercising the right to withdraw from the Contract is contained in instructions on the withdrawal from the Contract, constituting an attachment hereto.

Article 9. Additional provisions

  1. The photos of the Products may slightly differ from their actual appearance, which does not affect their functionality or performance parameters.
  2. All trademarks, graphic elements and photos placed on the Store’s website for the purposes of presentation of the Products are protected by copyrights of their owners.
  3. The internet domain of the Store, its logotypes, name and Terms and Conditions are subject to the copyright law and are protected by law.
  4. The Customer acknowledges that it is forbidden to supply unlawful texts by the Customer.
  5. The Seller undertakes to make every possible effort to enable proper functioning of the Store and to assist in solving technical problems related to the functioning thereof.
  6. The Seller undertakes to conduct actions intended to protect data contained in the Customer’s Account against unauthorised access and use. The Customer shall be liable for the consequences of disclosure of the Customer’s login or password to third parties.
  7. The Seller’s liability towards Customers that are not Consumers as a result of provided Electronic Services shall be limited to the value of the provided service.
  8. The Seller shall not be liable for:
    1. interruptions in proper functioning of the Store and improper provision of Electronic Services caused by force majeure,
    2. interruptions in proper functioning of the Store and improper provision of Electronic Services to Customers that are not Consumers, caused by technical maintenance or reasons attributable to entities, by means of which, the Store provides Electronic Services,
    3. the loss of profit by the Customer that is not a Consumer,
    4. consequences of using access details to the Customer’s Account by third parties if those parties have learned those details as a result of violation of the provisions hereof by the Customer,
    5. damage caused by the Customer’s violation of the provisions hereof.

 

Article 10. Final provisions

  1. The Seller can also gather information in order to store it locally on the Customer’s device using the browser memory mechanism by means of cookies.
  2. Personal details of the Store’s users are processed on the basis of consent of persons that those details refer to or if it is necessary to implement the Contract, when the person that those details refer to, is a party to that Contract or if it is necessary to undertake certain actions before the conclusion of that Contract at the request of the person that those details refer to.
  3. Personal details are gathered for the purposes of provision of services by the Store. The persons, whose details have been gathered by the Store, shall have the right to access the content of their details, to correct them and to submit a written and justified request to cease the processing thereof as well as to object to that.
  4. The rules for the processing of personal details, privacy policy and cookies policy are regulated in a separate document “Privacy and Cookies Policy” available on the Store’s website.
  5. By concluding the Contract for providing Electronic Services, the Customer voluntarily authorises the Seller to send, to the Customer’s Contact Details, information connected with the Contracts and their performance as well as commercial information in the event of giving a separate consent thereto.
  6. The Customer that is not a Consumer shall be obliged to inform the Seller about any changes in the Customer’s Contact Details or otherwise any deliveries made to the previously specified Contact Details shall be deemed duly made.
  7. The Seller reserves the right to conduct maintenance works of the IT system of the Store, remove all content of the Store for important reasons and to cease the provision of Services and placement of advertisements on the Store’s website.
  8. Any changes hereto shall be made by publication of the new content hereof on the website of the Store with prior notification of this fact. Information about any changes hereto shall be available on the Store’s website not later than 10 days before the date of entry into force of such new Terms and Conditions.
  9. All matters not regulated herein shall be governed by the applicable provisions of the Polish law.
  10. These Terms and Conditions shall enter into force on the day they are published on the Store’s website.

 

 

INFORMATION REFERRING TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

 

INSTRUCTION ON THE WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason. The time limit for the withdrawal from the contract shall expire after 14 days from the day:

  1. when you came into possession of an item or when a third party other than the carrier and other than indicated by you came into possession of an item – in the case of contract for the transfer of title to an item (e.g. contract of sale, contract of delivery or contract for specific work being a movable item),
  2. when you came into possession of the last item or when a third party other than the carrier and other than indicated by you came into possession of the last item – in the case of contract for the transfer of title to many items that are delivered separately,
  3. when you came into possession of the last batch or part or when a third party other than the carrier and other than indicated by you came into possession of the last batch or part – in the case of contract for the transfer of title to items that are delivered by instalments or in parts,
  4. when you came into possession of the first item or when a third party other than the carrier and other than indicated by you came into possession of the first item – in the case of contracts for regular deliveries of items for a specified period of time,
  5. of contract conclusion – in the case of contracts for the provision of services or contracts for the supply of water, gas or power if they are not supplied in limited volume or specified amount, for the supply of heat energy or digital content that is not delivered on a tangible medium.

This time limit shall be deemed observed if you send information concerning the exercise of your right to withdraw from the contract before the expiration of this time limit.

In order to exercise the right to withdraw from the contract, you need to inform us: Sabat Consulting s.c. Tarnów, ul. Piłsudskiego 14/4, postcode: 33-100, email address: info@natura-zdrowie.pl, about your decision to withdraw from this contract in the form of unequivocal declaration (e.g. a letter sent by regular mail or by email).

You may use the withdrawal form, however, it is not mandatory.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of delivery (except for additional costs resulting from the manner of delivery chosen by you other than the cheapest manner of delivery offered by us), immediately and in each case not later than within 14 days from the day when we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse your payment using the same method of payment as used by you in the original transaction unless you explicitly agreed to a different solution; in each case you will not incur any costs in connection with such reimbursement. We may refrain from the reimbursement until we receive the returned item or confirmation that it has been sent back, whichever occurs earlier.

If you have received items in connection with the contract, please send them back or deliver them to the following address: Sabat Consulting s.c. Tarnów, ul. Piłsudskiego 14/4, postcode: 33-100, immediately but not later than within 14 days from the day when you informed us about the withdrawal from this contract. This time limit will be deemed observed if the item is sent back before the lapse of 14 days.

Please be informed that you will need to cover the direct costs of returning such item. If, owing to its nature, such item cannot be sent back by regular mail, you will need to cover the direct costs of returning such item. The value of such costs is estimated to be max. PLN 50.00.

You will be liable only for the decrease of the item value resulting from the usage thereof in a manner other than necessary to check the nature, features and functioning of such item.

EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a distance or an off-premises contract will be excluded for consumers with reference to contracts:

  1. for the provision of services, if the entrepreneur has provided the service in full with the explicit approval of the consumer, who has been informed before the provision of the service that after the provision thereof by the entrepreneur, the consumer will lose the right to withdraw from the contract;
  2. in which the price or remuneration depends on the fluctuations of the financial market which are beyond the control of the entrepreneur and that may occur before the expiration of the time limit for the withdrawal from the contract;
  3. in which the subject of the rendered services is a non-prefabricated item, produced according to the consumer’s specification or intended for meeting individual customer’s needs;
  4. in which the subject of the rendered services is a perishable item or having short expiration date;
  5. in which the subject of the rendered services is an item delivered in sealed packaging, which, after opening of the packaging, cannot be returned for health protection or hygienic reasons, if the packaging has been opened after delivery;
  6. in which the subject of the rendered services are items, which after Delivery, owing to their nature, are inseparably connected with other items;
  7. in which the subject of the rendered services are spirits, of which price was agreed at the conclusion of the contract of sale and which can be delivered not earlier than after 30 days and of which value depends on the fluctuations on the market which are beyond the control of the entrepreneur;
  8. in which the consumer explicitly demands that the entrepreneur should come to the consumer in order to make urgent repair or maintenance; if the entrepreneur additionally provides services other than those demanded by the consumer or supplies different items than spare parts necessary to make the repair or maintenance, the right to withdraw from the contract can be exercised by the consumer with reference to additional services or items;
  9. in which the subject of the rendered services are sound or visual recordings or software delivered in sealed packaging, if the packaging has been opened after delivery;
  10. for the supply of journals, periodicals or magazines, except for subscription contracts;
  11. concluded as a result of public auction;
  12. for the provision of services within the scope of accommodation, other than for residential purposes, carriage of goods, hire of cars, gastronomy, services related to leisure, entertainment or sporting or cultural events, if the contract specifies the date or period of time for the provision of such services;
  13. for the supply of digital content that is not saved on a tangible medium, if the provision of such services begins with the explicit approval of the consumer before the expiration of the time limit for the withdrawal from the contract and after informing the consumer by the entrepreneur about the loss of the right to withdraw from the contract.

 

ENTREPRENEUR’S OBLIGATION TO INFORM

Not later than when the consumer expresses the will to be bound by a distance contract, the Entrepreneur will provide the consumer with information required by the generally applicable provisions of law. The provision of this information is effected by the entrepreneur by granting access to the Terms and Conditions for providing services by electronic means together with attachments at the url address of the entrepreneur’s online store.

Not later than when an item is delivered or before the provision of services, the entrepreneur is obliged to submit a confirmation of concluding a distance contract to the consumer together with information about the consent granted by the consumer to supply digital content in circumstances that cause the loss of the right to withdraw from the contract.

If, at the consumer’s explicit request, the provision of services or the supply of water, gas or power when they are not supplied in limited volume or specified amount, or the supply of heat energy are to begin before the expiration of time limit for the withdrawal from the contract, the entrepreneur will require the consumer to submit an explicit declaration containing such request.

This document is an attachment to the Terms and Conditions for providing services by electronic means by natura-zdrowie.pl and constitutes an integral part thereof.

Download: WITHDRAWAL FORM

Download: COMPLAINT FORM

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